The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

We are recruiting to fill the vacant position below:

Location: Abuja

Application deadline: 8 November 2018

Main Purpose of Job

To provide prompt and effective Help Desk support, professional Customer Service and communications on behalf of the Abuja Estates Team.

Roles and Responsibilities

• Manage the Estates helpdesk and maintain regular and effective communication with relevant stakeholders (i.e. Customers, Estates
• Team, CS management and the wider office).
• Raise work-requests for reactive and planned preventative maintenance tasks within agreed authority
• Monitor and report on service level agreements both internally and externally and compile monthly Estates KPIs
• Monitor, acknowledge and reschedule rejected works from officers and communicate as appropriate
• Ensure all work requests received are logged correctly, timelessly, and disbursed to the appropriate sections of the Estate Team
• Maintain the works request data base, monitor active works-request dashboard and report daily progress to the relevant Estate managers and TWS.
• Calculate cost of materials and man-hours used on each property and produce monthly expense reports
• Monitor works requests to ensure timely completion as specified in the Corporate Services Charter.
• Handle all internal and external communications for the Estates team and maintain proper records of this for audit purposes.
• Carry out any other duties as required, or directed by the Estates/FM Management Team

Click HERE to know more about the Estates Communication Officer Role and to know how to apply.